Please ensure that all shipping information provided is accurate and complete. We cannot be held responsible for any issues arising from incorrect or incomplete addresses. We do not offer replacements or refunds for products affected by inaccurate shipping information.

If your jars arrive damaged, please contact us immediately. We will promptly replace your product, but please allow us some time to process your request. This is our Da Moss Plug guarantee!

You are responsible for tracking your product, which is why we request your email address. You will receive tracking information and instructions on how to monitor your package, as well as guidance on consuming and storing your seamoss. We cannot be held responsible for products left to expire or improperly stored after delivery. Please follow the provided directions.

In the event of an electronic error on our end related to shipping, we will re-ship your package at no additional cost to you. We are committed to ensuring you receive your product, and we appreciate your patience. We are here to assist you with any issues that may arise during the shipping process.